Your privacy matters to tmtcash1 — here's exactly how we protect it

1 Introduction

This Privacy Policy describes how tmtcash1 collects, uses, stores, shares, and protects the personal information of players and visitors who use the website located at tmtcash1.app. It applies to all account holders, registered players, and persons who browse the tmtcash1 website without registering.

tmtcash1 is committed to operating in a manner that respects the privacy of every Filipino player. We take the obligations placed on us by Republic Act 10173, the Data Privacy Act of 2012, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission seriously, and we build those obligations into how we collect and process data every day.

By accessing tmtcash1, creating an account, depositing, wagering, claiming a promotion, or submitting any personal information, you acknowledge that you have read this Privacy Policy and consent to the practices described within it, where consent is the applicable legal basis. If you do not agree, you should discontinue use of the tmtcash1 website.

2 What personal information tmtcash1 collects

The categories of personal data collected by tmtcash1 depend on how you use the platform and what stage of the account lifecycle you are at. Below is a detailed breakdown.

tmtcash1 does not collect sensitive personal information beyond what is necessary for identity verification and legal compliance. We do not collect biometric data for marketing or profiling purposes.

3 How tmtcash1 collects your information

tmtcash1 gathers personal information through several channels, all of which are disclosed here:

4 Why tmtcash1 uses your personal data

Every data collection and processing activity at tmtcash1 is tied to a specific, legitimate purpose. We do not collect data speculatively or retain it beyond when it is genuinely needed. The main purposes are:

• Account creation and management — registering, authenticating, and maintaining your tmtcash1 player account;
• Identity and age verification — confirming that you are at least 18 years old and that your account details are accurate and genuine;
• Payment processing — enabling GCash, Maya, GrabPay, Coins.ph, bank transfer, and card deposits and withdrawals, confirming ownership, and investigating payment disputes;
• Game and betting settlement — recording wager outcomes, crediting winnings, resolving disputes, and maintaining auditable transaction records;
• Security and fraud prevention — detecting unauthorised access, multiple accounts, payment abuse, collusion, and other prohibited activity that could harm tmtcash1 or its players;
• Legal and regulatory compliance — meeting the data retention, reporting, and know-your-customer obligations imposed by applicable Philippine law and tmtcash1's regulatory framework;
• Responsible gaming — analysing activity patterns to identify players who may be exhibiting signs of problematic gambling behaviour and delivering appropriate support or restrictions;
• Customer support — handling payment queries, account questions, technical issues, and dispute submissions through the support team;
• Platform improvement — using aggregated and anonymised data to understand how players interact with tmtcash1 and improve navigation, game selection, and payment flows;
• Promotional communications — sending updates about relevant tmtcash1 promotions and features, where you have provided consent or where a legitimate interest applies.

5 Legal basis for processing

tmtcash1 processes your personal data under the following legal bases as recognised by the Data Privacy Act of 2012 and applicable law:

• Contractual necessity — processing required to fulfil our agreement with you, including account creation, payments, game settlement, and withdrawal;
• Legal obligation — processing required to comply with Philippine law, regulatory conditions, court orders, or instructions from the National Privacy Commission;
• Legitimate interests — processing necessary for tmtcash1's legitimate interests in fraud prevention, security, platform improvement, and responsible gaming, where these are not overridden by your privacy interests;
• Consent — processing for purposes where tmtcash1 has obtained your freely given, specific, informed, and unambiguous consent, including certain marketing communications. You may withdraw consent at any time without affecting prior processing.

6 When and with whom tmtcash1 shares your data

tmtcash1 does not sell your personal information to third parties, commercial data brokers, or advertising networks. We share data only in the following circumstances and only to the extent necessary for the stated purpose:

Payment processors and e-wallet providers

Transaction references and account-matching information are shared with GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa or Mastercard acquiring partners to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Philippine financial regulations.

KYC and identity verification services

Document images and personal details may be shared with licensed third-party KYC providers contracted by tmtcash1 to verify identity and age. These providers process data strictly for verification and are contractually bound to maintain confidentiality.

Game and platform technology providers

Necessary technical and gaming data is shared with licensed game suppliers, data feed providers, and platform infrastructure providers to deliver games, settle wagers, and maintain service. These providers act as processors under data processing agreements with tmtcash1.

Legal and regulatory authorities

tmtcash1 may disclose personal data to the National Privacy Commission, PAGCOR, Philippine law enforcement agencies, courts, or other regulatory bodies where required by law, regulation, court order, or legitimate investigation. We do not make such disclosures voluntarily beyond what is legally required.

Business transactions

In the event of a corporate restructuring, merger, or acquisition involving tmtcash1, player data may be transferred to a successor entity, subject to the same level of data protection described in this policy. You will be notified of any material change to the responsible party.

7 How long we keep your data

tmtcash1 retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, plus any mandatory legal retention period thereafter. Practical retention guidelines include:

• Account profile and registration data — retained for the duration of the account, plus a minimum post-closure period to satisfy legal obligations;
• Transaction records, deposit and withdrawal history — retained for a minimum of five years post-transaction, consistent with Philippine financial record-keeping requirements;
• Identity verification documents — retained for the legally required period following account closure or the last regulated event;
• Customer support communications — retained for a reasonable period to assist with dispute resolution, fraud investigation, and service improvement;
• Technical and device logs — retained for a shorter period consistent with security monitoring and incident investigation purposes.

When data reaches the end of its retention period, tmtcash1 will delete or irreversibly anonymise it in a secure manner. Anonymised data that can no longer identify an individual may be retained for analytical purposes indefinitely.

8 Security measures at tmtcash1

tmtcash1 applies technical and organisational security measures proportionate to the sensitivity of the data and the risks involved. Key measures include:

• SSL/TLS encryption for all data transmitted between your device and tmtcash1 servers — including login, payment, and game sessions;
• Encrypted storage for sensitive personal data fields at rest on tmtcash1 infrastructure;
• Access controls limiting who within the tmtcash1 team can access identifiable player data, based on role and operational need;
• Two-factor authentication available and required for high-risk account operations including withdrawals;
• Fraud monitoring through automated pattern detection and manual review for suspicious account and payment activity;
• Staff training on data privacy obligations, secure data handling, and incident response procedures;
• Data breach response protocols consistent with National Privacy Commission notification requirements.

No system is completely immune to all threats. tmtcash1 cannot guarantee absolute security, but we take reasonable and proportionate steps to protect your data. If you suspect that your account has been compromised, contact support immediately and change your password.

9 Cookies and similar technologies

tmtcash1 uses cookies and similar tracking technologies to keep sessions active, remember account preferences, analyse how pages are used, and support security features. The main types used are:

• Strictly necessary cookies — required for login sessions, security tokens, and core platform functionality. These cannot be disabled without breaking the service.
• Functional cookies — used to remember your language, display preferences, and account-level settings between visits.
• Analytics cookies — used in aggregated, anonymised form to understand how players navigate tmtcash1, which pages are most visited, and where technical errors occur. This data helps improve the platform.

tmtcash1 does not use cookies to build advertising profiles or share browsing data with commercial ad networks. You can control non-essential cookies through your browser settings, though disabling strictly necessary cookies will affect platform functionality.

10 Minors and age restriction

tmtcash1 is an online gaming platform restricted to adults aged 18 and above. We do not knowingly collect personal information from minors. Age verification is a core part of the tmtcash1 account process, and accounts found to belong to individuals under 18 will be immediately suspended and any balances will be handled according to applicable law and regulatory guidance.

If a parent or guardian believes that a minor has registered with or submitted data to tmtcash1, please contact support immediately with identifying details so the account can be reviewed and addressed promptly.

11 Exercising your privacy rights

To submit a request related to your personal data rights — access, correction, deletion, objection, portability, or consent withdrawal — contact tmtcash1 at support@tmtcash1.app with the subject line "Data Privacy Request" and the following details:

• Your registered tmtcash1 account username or email;
• The specific right you wish to exercise;
• A brief description of the data or processing activity your request relates to;
• Sufficient identification information for us to verify your identity and match your request to your account.

tmtcash1 will acknowledge your request within three business days and aim to resolve it within thirty calendar days. For complex requests, we may request additional information or notify you of a necessary extension.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

12 Changes to this policy and contact details

tmtcash1 may update this Privacy Policy to reflect changes in platform functionality, payment method integrations, regulatory developments, or data handling practices. When we make material changes, we will update the "Last updated" date at the top of the page and may provide additional notice through the account interface or registered contact details.

Continued use of tmtcash1 after a policy update constitutes acceptance of the revised terms where consent is the applicable legal basis. If you disagree with a material change, you may close your account and request a final withdrawal of any valid balance.

For any question, concern, or request related to this Privacy Policy, contact tmtcash1 at support@tmtcash1.app. We are available seven days a week and aim to provide substantive responses within three business days.